Return & Refund Policy

We want you to be happy with what you order. This policy explains how cancellations, returns, and refunds work for orders placed on nakshatralifestyle.com.

1. Order cancellation

• An order can be cancelled free of charge any time before it has been shipped, from your account's order page or by contacting us.
• Once an order has been marked as shipped, it cannot be cancelled. At that point, if there's an issue with the order, please wait for delivery and raise a return request as described below.

2. Return window

Return requests must be raised within 10 hours of delivery, as recorded by our courier partner. This window exists so any damage, defect, or mismatch can be verified against the condition the item arrived in. We're unable to accept return requests raised after the 10-hour window has passed.

3. Proof required

Every return request must include valid photo or video proof of the issue, submitted at the time of the request. This helps us verify the issue quickly and process your return without delay. Proof should clearly show:

• The product and its packaging as received.
• The specific defect, damage, or mismatch you are reporting (wrong item, wrong size/colour, damaged item, missing parts, etc.).
• The order number or shipping label, where possible.

A short unboxing video is the most reliable proof, but clear photographs are accepted. Requests without valid proof, or with proof that does not clearly show the reported issue, cannot be processed.

4. Eligible & non-eligible items

Eligible for return

• Items that arrived damaged, defective, or materially different from what was ordered (wrong product, size, or colour).
• Items with missing parts or accessories that were listed as included.

Not eligible for return

• Change of mind after the 10-hour window has passed.
• Items showing signs of use, wash, or alteration after delivery.
• Items returned without their original tags and packaging.
• Requests without valid photo or video proof.

5. How to request a return

1. Go to your account's order page, or contact us, within 10 hours of delivery.
2. Select the order and item, describe the issue, and attach your photo or video proof.
3. We review the request and proof, typically within 1–2 business days, and confirm whether the return is approved.
4. If approved, we arrange a reverse pickup, or share instructions for shipping the item back to us.

6. Refunds

• Once the returned item is received and inspected, we'll notify you of the outcome by email or SMS.
• Approved refunds are issued to the original payment method within 5–7 business days of the item passing inspection.
• If you'd prefer an exchange (for size or colour, subject to stock) instead of a refund, let us know when raising the request.

7. Questions

If you have any questions about a return, cancellation, or refund, reach us at:
Amba Suits
Email: ambasuits@gmail.com
Phone: 91xxxxxxxx